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RFA walkthroughs

Find RFAs by status and age

Start with the overview, narrow the list, and open the treatment that needs attention.

Captured September 18, 2026 · React 0.75.0 · Synthetic demonstration records

Before you start

  • Open Requests for authorization in your workspace. The RFA feature must be enabled for your organization.
  • You need permission to read RFAs. Counts and available actions depend on your workspace.
  • Aging counts calendar days since submission. Decision due uses the review clock after receipt of the complete request; these are separate dates.
  • Standard prospective/concurrent review generally allows 5 business days; qualifying expedited review allows 72 elapsed hours; retrospective review allows 30 calendar days. Special review rules, incomplete requests, and documented extensions can change the deadline.
  • For standard electronic submissions, after-hours transmission can move effective receipt to the next business day; expedited and concurrent requests have exceptions. For ordinary mail without receipt evidence, the receipt presumption generally starts five business days after documented mailing. A certified return receipt supplies the actual receipt date. Do not substitute the submission date for receipt evidence.

Numbered red outlines identify the controls used in each step. Select any screenshot to enlarge it.

1Start with the overview

Select Overview. The dashboard groups requests into Needs attention (1), Awaiting decision (2), and Finished (3).

Each outlined group contains related statuses. The example has six fictional requests. View unmarked original
The three status groups and their aging columns
The three status groups and their aging columns
What you should see

Incomplete and Failed requests need attention. Sent and Received requests await decisions. Closed and Canceled requests appear under Finished. Aging shows calendar days since submission, not the utilization review deadline.

2Choose a status and age range

Select a count in an aging column. Here, select Received requests aged 15–30 days (1).

The highlighted count is an interactive filter. View unmarked original
Received count for requests aged 15 to 30 days
Received count for requests aged 15 to 30 days
What you should see

The RFAs list opens with both the selected status and age range applied.

3Open a matching request

Check the Status filter (1) and age range above the table, then select Review request (2).

Status and aging filters narrow the list together. View unmarked original
Filtered requests and Review request control
Filtered requests and Review request control
What you should see

The detail page opens for the selected RFA. You can review its treatments, documents, history, and available actions.

4Search as you type

Enter a patient, physician, claim, RFA, service, or code in Search requests (1). Pause briefly to see results. Clear filters (2) removes the search, status, and aging selection.

Search is debounced. Background updates poll every 30 seconds and on return to the page. View unmarked original
Dynamic search and Clear filters
Dynamic search and Clear filters
What you should see

The search updates after a short pause without a Search button. The dashboard also refreshes automatically while open and when you return to it.

5Switch to individual treatments

Select Requested treatments (1). Select a treatment’s request link (2) to open its RFA at that treatment. Check Decision due (3) separately from submission age.

The synthetic request was received September 1, 2026; its five-business-day example is due September 9, excluding Labor Day. The screenshot verifies display, not backend calculation. View unmarked original
Requested treatments tab and request link
Requested treatments tab and request link
What you should see

The treatment table retains the current search and filters and shows service, diagnosis, decision, and any recorded deadline. Pagination moves between requests, which can each contain multiple treatments. Day-based deadlines display in Pacific time; expedited deadlines include the time. Awaiting receipt means receipt evidence is missing. Not calculated means no usable deadline was returned; review the request’s timeline and deadline basis.

What these screenshots verify

Read the verification record for capture details and checks. Your application may use different colors, permissions, or enabled features.

Developer reference